FAQ

Yes. Erbstuk is a family-owned business based in Montreal, Quebec, Canada. We're a small team — when you email or call us, you're reaching an actual person in the family, not a call center.

Yes. Checkout is processed through Shopify's secure, PCI-compliant payment system, so your card details are never stored on our end. All standard buyer protections that come with your card or payment method apply to your order.

Yes. Our fixtures are built for standard household electrical systems. If you're ever unsure about a specific installation — sloped ceilings, older wiring, unusual junction boxes — we recommend a licensed electrician, and we're happy to answer any technical questions beforehand.

Email support@erbstuk.com or call +1 438-728-8411. We reply to every message within 24 hours.

Most of our wall lamps use a standard E26 (medium base) socket with a replaceable LED bulb, so you're never locked into a proprietary part. Exact specs are listed on each product page.

Yes, our fixtures ship with the LED bulb included and ready to install.

A dry or slightly damp soft cloth is all most finishes need. Avoid abrasive cleaners or anything that could scratch the wood or fabric shade.

We do our best to photograph true-to-life colors, but screens vary. Wood tones and fabric shades in particular can look slightly warmer or cooler depending on your lighting and display. If the difference bothers you, our return window covers it.

All major credit and debit cards, plus any additional methods shown at checkout (such as Shop Pay or PayPal, where available).

Yes — payments are processed through Shopify's encrypted, PCI-compliant checkout. We never see or store your full card details.

Email us as soon as possible after ordering. If it hasn't shipped yet, we can usually cancel or adjust it. Once it's shipped, our standard return policy applies instead.

Applicable taxes are calculated automatically at checkout based on your shipping destination.

You'll receive an order confirmation email immediately after checkout. If you don't see it within a few minutes, check your spam folder or email us to confirm.

Standard delivery is 2–4 weeks from order to doorstep. We know that's not instant — it's the trade-off for the quality and pricing we're able to offer, and we'll keep you updated the whole way.

You'll receive a tracking link by email as soon as your order ships.

We currently ship within Canada and the United States. Email us if you're outside this area and we'll let you know what's possible.

Email us with your order number (and photos, if it arrived damaged) within 7 days of delivery. We'll arrange a replacement or refund — no back-and-forth required.

If your order hasn't shipped yet, yes — email us right away with the correction.

You have 14 days from delivery to request a return. Email support@erbstuk.com with your order number and we'll walk you through it.

We back every order with a 90-day replacement guarantee against manufacturing defects — separate from the standard 14-day return window. Email us photos of the issue and we'll sort out a replacement or refund.

Once a return is received and approved, refunds are typically processed within 5–7 business days.

Email us right away with your order number and a photo of what you received. We'll fix it at no cost to you.

Our plug-in and wall-mount fixtures are designed for simple, tool-light installation. If your fixture requires hardwiring to a junction box, or you're at all unsure about your home's wiring, we recommend a licensed electrician.

Yes, all necessary mounting hardware ships with the fixture.

Email us with your order number and we'll send the missing part or a full replacement, whichever is faster for you.

Double-check the bulb is seated properly and the switch (inline or wall) is set correctly. If it still doesn't work, email us — we'll sort out a replacement.